Resident Services Pool
COME JOIN OUR TEAM!
Resident Services Pool |
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Open |
Friday, December 22nd |
Description
Homes for Good Housing Agency is searching for Resident Services staff to join our growing team!
Our Supportive Housing Division provides housing and supportive services directly to the people who need it most. Our cross-functional team provides exceptional customer service while supporting our residents in achieving stability and success. The Supportive Housing Division consists of the Property Management, Resident Services and Maintenance departments. Our combined programs help over 900 households increase stability, access to opportunity, and success in housing.
We are continuing to expand our services and programs in our Supportive Housing communities and are looking for multiple Resident Services staff. Depending on the classification for which you qualify, you will perform a variety of tasks to support the services we provide to Lane County's low-income community members. All Resident Services positions involve significant direct contact with residents of Agency owned communities.
The Resident Services Assistant works as part of a cross-functional housing team by supporting, interacting, and communicating with a resident population who may have special needs including mental or physical disability and/or substance abuse issues. This position answers and responds to resident concerns and questions and works closely with building and security staff to ensure resident and community safety. The Resident Services Assistant differs from the Resident Services Specialist, which has additional responsibilities to provide programmatic support to residents to increase self-sufficiency and/or support the ability to age in place.
The Resident Services Specialist assists in administering programs for participants and residents to increase self-sufficiency. This position works directly with residents and community partners to bring services, resources, information, classes, and events to Homes for Good communities. This position also assists with clerical duties related to the needs of the Supportive Housing Division including but not limited to tracking participation, data entry, generating reports, budget tracking, and other clerical duties as assigned.
Studies have shown that women and people of color are less likely to apply for jobs if they don’t meet every one of the qualifications listed. We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job, and believe you would be the best fit, we would encourage you to apply.
Please use your cover letter to explain how you will accomplish parts of the job for which you have less experience. If you are unsure whether you meet the qualifications of this position, please feel free to contact us at hr@homesforgood.org.
EXPERIENCE AND TRAINING GUIDELINES:
Any combination of experience and training that would provide the knowledge, skills and abilities to perform the job is sufficient. Typical combinations of training and experience would be:
Experience:
Resident Services Assistant - One year of property management and/or customer service experience, ideally in a social service setting.
Resident Services Specialist - One to two years related experience working with low-income communities, seniors, and people with disabilities. Experience or certification in peer support/community health worker models helpful. Bilingual/cultural experience preferred, especially fluency in Spanish language skills.
Training: Equivalent to the completion of a high school diploma.
LICENSE OR CERTIFICATE: Possession of, or ability to obtain, a valid State of Oregon vehicle driver’s license, and be insurable at standard rates is required for this role.
SUBSTITUTION: We value lived experience as much as we value education. Any combination of experience in administrative, clerical or customer service roles may be substituted for the education required provided that the knowledge, skills and abilities to perform the work has been demonstrated.
COMPENSATION: The pay range for this position is dependent on the position for which the applicant is hired*, with a generous benefits package which includes paid health, dental and vision insurance for you and your family after one month of employment, along with life insurance and a 12% contribution of your monthly salary into a retirement account after 6 months of employment.
Homes for Good offers a family friendly environment with flexible scheduling options, generous paid time off (PTO) program starting at 17.33 hours per month and paid family leave.
*Pay information for the different positions we are hiring are listed at the top of this document, and below:
Resident Services Assistant: $20.18 to $27.05 per hour ($41,982.24 to $56,260.32 per year)
Resident Services Specialist: $22.77 to $30.52 per hour ($47,362.72 to $63,477.36 per year)
HOW TO APPLY: Application may be obtained and submitted online via BAMBOO. Your application will be screened for the job requirements and the best qualified individuals will be tested and/or invited to an interview.